Versatile, powerful Chatbot based AI

Chatbots are widespread and one of the integral elements of everyday business, including Enterprises and small businesses. Today when the entire business sector is going through tough competition, innovative technologies are the only way to stay intact and competitive. In short, competition in the industry makes it mandatory for enterprises to adopt innovation. The earlier you embrace the unique trend -innovative technologies, the higher you grab the opportunity to earn maximum profits. At the same time, technology is helping enterprises maintain the business process in the long run. 

As the technology advances, chatbots have also gone through significant transformation and now it powered by AI, NLP, and much more to make conversation between machines and human nature, interactive and informative.

For the past couple of years, a chatbot is expanding its utilization across the large sectors of industries, business enterprises, and other SMEs. Business owners at large are exploring its potentials into their business and implementing the technology for a better outcome. So, in this article, we will be discussing chatbots, its challenges, benefits, utilization, and applications. While going through this article, you would be able to understand how useful a chatbot app will be for your  Enterprises Mobility Solutions. 

Business enterprises in the USA have recorded highest retention rate after implementing Chatbots and if statistics are to be believed, then by the end of 2020, you would find people doing communication with Chatbots more than their friends, relatives, and spouse. In short, Chatbots are interactive, especially AI-powered Chatbots, communicate utilizing natural language processing.

 

What are the main Challenges from Business Enterprise Facing for Want of Chatbots?

 

Challenge #1

Lack of Personal Assistance:

As an enterprise, you cannot provide personal assistance to each of your team members unless you get enough ROI (Return on Investment). Even if it is possible, there would not be enough space to have such facility, through personal assistance is the need of the time as it helps your business function smoothly.

As an enterprise, you cannot provide personal assistance to each of your team members unless you get enough ROI (Return on Investment). Even if it is possible, there would not be enough space to have such facility, through personal assistance is the need of the time as it helps your business function smoothly.

Solutions

That’s where Chatbot jumps in, acting as personal assistance to your every team member, helping them every piece of information they require. Chatbots turn into virtual assistants for each of your employees and help them remain focused on the essential tasks. With the support of Chatbots, they can undertake plenty of important tasks that include;

  • Setting alarm
  • Scheduling meeting
  • Canceling scheduled meeting
  • Make an edit in the scheduled meeting if required
  • Scheduling business travel including booking tickets and accommodation

 

Challenge #2

Lack of On-Demand Customer Support:

If you are dealing customer-centric business, then active and robust customer support team is a must. You need to a large workforce to provide on-demand customer support 24/7, and that is not possible for every business enterprises unless you are capable enough to bear some extra cost.

 

Solutions

Chatbots, especially the AI-powered chatbots, represent your business 24 hours a day and address every need of your customers. For example, your chatbots can help your customer lodge complaints, know their complaints status, even book services and do shopping, though you need to have advanced AI and NLP-powered chatbots are extremely capable of initiating a formal and casual conversation by customers. The latest chatbots are intelligent of understanding your customers’ behavior, their emotions, and others. Interestingly, the latest AI-powered chatbots can understand slang such as emojis, commas, and the use of punctuation. Using chatbots in your Enterprise CRM Solution is thus beneficial to you.

 

Challenge #3 

Lack of In-Depth Product Knowledge :

There are thousands of products an enterprise has and that create some issues to customers as well. It may create difficulties for customers as they may not know where to begin their searches. The lack of clarity invites difficult situations. These are general issues, and your customer care team will get loaded with lots of work.

 

 

Solutions  
When you deploy Chatbots, they help your customers find and select the right products. You can find thousands of chatbots only on facebook messenger that have implemented by various brands to help customers solve their issues. At the time, these chatbots help them place an order, make payments, and much more. Besides, you can also deploy the chatbots to your sites, which will help customers right from the beginning and provide a better shopping experience. Customers can ask any questions about the machine as they shop and get prompt help. These are the chatbots which can be deployed across all enterprises. It will not only boost your customer base slightly it will increase sales too.

 

Challenge #4

Lack of Smooth Business Processes:

(If you are not technologically equipped) You can find most of your employees spending their important time in completing mundane, repetitive, yet essential tasks. Due to which your employee don’t get enough time to focus on revenue-generating activities. So, the bottom line, there are plenty of things and activities which essentials, but you can find alternatives to handles such tasks instead of deploying significant workforce.

Solutions

The latest and technologically advanced Chatbots can be replaced for all these tasks and free your workforce for more productive works and activities. Chatbots can help your staffs carry out many tasks, whether it is conducting keyword research, chasing clients, and much more.

 

Challenge #5

Poor Performance of HR and IT Department:

If you have a large number of employees, then it is inevitable that your HR and IT departments will get a lot of pressures from the team in the enterprises. Solving their issues is important and that will take time, no doubt. At the same time, answering questions asked by employees will consume lots of time to the concerned departments as they need to search through specific information asked by the individual employee.

 

Solutions

Now, you have chatbots which are capable of using internal data, give instant responses to your employees to their questions. So, that will help your HR and IT departments focus more on other activities.

 

Challenge #6

Handling Data:

There are plenty of data generated by enterprises, and that is sometimes beyond the workforce to handle it correctly. Enterprises get data from various resources such as a large number of customers, employees, processes, etc. and analyzing and putting them right in order can be tough tasks. You cannot let go of such sensitive things as most of the data may be having some vital information.

 

 

Solutions

When you deploy AI-Powered Chatbots, you need just simple text command and your Chatbot would flick through the data (you require) before you in no time. Chatbots can bring segregated insights reports before you. You get insight reports of your customers’ shopping history, employees, sales and much more. At the same time, you can create a bot which can bring you conclusions of your data.

 

Challenge #7

Time Consuming Business to Business Activities:

There so many things such as placing orders, making an information request regarding products and services and making payments for supplies, which may be handled by your team, is really time-consuming. A large portion of the workforce is wasted behind these B2B activities.
Solutions

 

The Enterprise-grade Chatbots can easily handle these B2B activities and your entire workload will be reduced with such chatbot integrated B2B solutions. The chatbots simply automate all these processes by redirecting everything to the Instant Messaging Platform. Having equipped with the latest technology such as AI and NLP, the chatbots could be able to answers all questions, including the products, invoicing, payments, and more.

 

Some of the Top Examples of Chatbots

As we have already mentioned that there are more than 100,000 chatbots available only on Facebook messenger. Top companies and brands are implementing chatbots to provide better customer experience. Here some of the top chatbots that genuinely help customers.

 

NatGeo Genius:

Launched by National Geographic on Facebook’s Messenger to promote its new TV show “Genius,” which is based on the lives of famous faces like Albert Einstein and Pablo Picasso. The bot chat and converse with users using the voice of the Genius.

Hipmunk:

It’s a very popular chatbot that helps people get the best deals on travel, including flights, hotels, packages, rental cars and much more.

BabyCenter UK:

Launched by Johnson & Johnson family of companies, the BabyCenter UK website is a successful pregnancy and childcare resources, offering a plethora of services such as helping with personalized advice whether it is pregnancy or childcare.

 

Whole Foods:

The bot helps users with plenty of recipes, products, and cooking inspirations. Users can filter their choice and choose the food and recipes they want to see.

 

 

How Much Does It Cost to Develop Enterprise Chatbot Application

Chatbots are gaining momentum, and lots of enterprises are looking to implement the conversational agent into their business. So, when thinking to develop a chatbot, the first question you come across is ‘how much does it cost to develop a chatbot application?’ Thus, the following paragraphs are dedicated to pricing factor only.

 

 

ChatBot Building 

As the above statements, Chatbot is becoming very crucial for today’s business, especially for online marketing and E-commerce. Generally speaking, there are two ways to build Chatbot:

  1. Build Your Own: 

If you want to build your own chatbots, you can hire developers and develop a bespoke chatbot, matching business preferences, and requirement. However, you will need to spend some bucks and time on developing the application.

 

      2.  Use a Chatbot Builder

You can choose a third party platform or service to have a Chatbot for your enterprise. Nowadays, there are many Chatbot service providers in marketing with different functionality combination. In this article, we will recommend Chatbot for Facebook Messenger and another one excellent Chatbot tool based on AI, applicable for almost all popular platform of WordPress, Joomla, BigCommerce, WooCommerce, Shopify, Spotify, Magento, Drupal, Wix, ClickFunnel, Convertri,  SquareSpace, Unbounce, all HTML websites, also can easily be integrated with popular email Autoresponder of MailChimp, Awber, Sendlane, GetResponse, ActiveCompaign, Convertkit, SendinBlue and more. It is named Conversiobot

        

Below we recommend some Chatbot builder based on Facebook Messenger, some are free and some are not. 

A Facebook Messenger bot is a chatbot that lives in Facebook Messenger, meaning it converses with some of the 1.3 billion people who use Facebook Messenger every month

        There are two major advantages to using a Facebook Messenger bot.

First, there’s a low barrier to entry for both you and your target audienceFacebook Messenger is the third most-used app in the world, used by 68 percent of app users.

And it’s not just for group chats among friends and family. A recent Nielsen survey found that people think messaging is the second-best way to talk to a business. People exchange 2 billion messages with businesses over Facebook Messenger every month.

       

If you want to communicate with your customers, building a Facebook Messenger bot is a lot cheaper than building a mobile app.

The second advantage is that the field is still wide open. While Facebook has 6 million advertisers, there are only 300,000 chatbots. That’s a lot less competition.

Meanwhile, marketing email click-through rates (3.1 percent, on average) haven’t improved in years, and only 30 percent of marketing emails are even opened. Chatbots can help you bypass inbox competition too.

So that’s the context. Let’s break down exactly what a Messenger chatbot can help you do:

1. Reach your audience directly

Headliner Labs found that people are 3.5 times more likely to open a Facebook Message than a marketing email. And since customers can respond (usually by pressing a CTA button—they don’t even need to type), they’re likely to move further down your marketing funnel.

On top of that, Facebook Messenger has sponsored ads, which can be sent to anyone who has previously been in touch with your Page. Yes, this means that you already have a subscriber list. You can use these ads in tandem with your chatbot to target high-intent customers.

2. Save time and money on customer care

Customers expect 24/7 availability, but they hate waiting on hold. They also ask many of the same questions over and over (and over) again.

If you’re spending a lot of time helping people track deliveries, check your return policy, or book appointments, a little automation will go a long way. Free up your focus for the tasks that a Messenger chatbot can’t do.

3. Identify leads

As your bot greets potential customers, it can identify their needs, ask basic questions, (i.e., “What’s your budget?”) and immediately direct high-quality leads to your human sales team.

4. Handle e-commerce transactions

With the right script, bots can do the selling, too. And because everything happens without leaving the comfort of Facebook Messenger, drop-off rates are lower than in a traditional ad-to-webpage pipeline.

Also, conversational commerce leaves room for personalized upselling as the bot makes suggestions. Everything from “Seems your flight won’t be leaving until 4 PM. Would you prefer a late check-out?” to “Fries with that?”

5. Re-engage customers

Bots are capable of retaining information, and you can use those details to go the extra mile.

Rather than paying for a barrage of advertising, a Facebook Messenger bot can reach out personally, offering relevant content at the right time. Remind a customer about those cycling shorts still sitting in her cart, or that she sent her mother-in-law birthday flowers this time last year. 

       

How are businesses using Facebook Messenger bots?

Each bot is as unique as the business it serves.

They can help with common customer service questions, like delivery tracking and appointment booking. But they can also drive discovery—suggesting the perfect pair of jeans, booking a direct flight to London, or ordering dinner.

They can upsell by suggesting a t-shirt to go with those jeans or a bottle of kombucha with that dragon bowl.

They can remind you that you forgot to click purchase on those sneakers.

They can track your delivery, and then check in to see how those jeans fit once they’ve arrived.

They can notify you about an offer they think you’d like, and they’ll remember your size or time zone or nut allergy.

They might even tell you a joke while you’re at it.

 

Tools for building Facebook Messenger bots

If all of this has you inspired to create your own chatbot, here are a few solutions to check out. We’ve divided them into two categories based on their capabilities and the investment required: self-serve and enterprise.

Many of these tools include integrations with Hootsuite. We’ve noted them specifically below, but you can also check in the Hootsuite App Directory.

 

Self-serve tools

Streamchat

Streamchat is one of the most basic chatbot tools out there. It’s meant to be used for simple automation and autoresponders, like out-of-office replies or “We’ll get back to you as soon as we can!” messages, rather than for managing a broader workflow. It’s quick to implement and easy to start with if you’re just dipping your toes into the chatbot waters.

PS: Streamchat integrates with Hootsuite Inbox using the Facebook Messenger handover protocol.

 

Chatfuel

As one of the largest self-serve platforms for building Facebook Messenger bots, Chatfuel has an impressive client list: everyone from TechCrunch to Netflix to the Cincinnati Bengals.

They have an intuitive visual interface for those without a coding background, but developers will like the editable front-end and customization options. While you can build a bot for free, a lot of the more complex (and interesting) tools are only available with Chatfuel Pro accounts. Either way, it might be helpful to know that Chatfuel integrates with Hootsuite Inbox using the Facebook Messenger handover protocol.

MobileMonkey

This free tool features a visual chatbot builder for Facebook Messenger with several bells and whistles, including: Q&A triggers, Live Chat Takeover, Chatbot Templates, Custom Attributes, and more. There’s also a “Chat Blast” feature, similar to Chatfuel’s “broadcasting” feature, that allows you to send messages to multiple users at once.

If you upgrade to a “Pro” plan, you’ll have access to some of the more valuable features, like scheduling, analytics, and drip campaign setup.

PS: MobileMonkey is primarily designed for non-technical users. That means no coding required. It also integrates with Hootsuite Inbox using the Facebook Messenger handover protocol.

ManyChat

ManyChat’s interface is one of the least intimidating out there. However, it may be better suited to those making simpler bots—message management can get cumbersome as the conversation gets complex.

On the plus side, ManyChat has plenty of tools that will help you promote your bot and evaluate user analytics. It’s free at first, but after you hit a certain number of subscribers you’ll need to start paying for a Pro account.

 

Enterprise tools

Chatkit

Chatkit provides enterprise level solutions for automated messaging on Facebook Messenger, as well as SMS messaging and Google RCS (a.k.a. Google Chat). It is lauded for its wide range of integrations, including Zendesk and Shopify.

Reply.AI

Used by Coca Cola and Samsung, Reply.AI is an enterprise level, all-in-one conversational AI platform for sales, support, and marketing conversations on Facebook Messenger (as well as Web, LINE, WeChat, Telegram, Kik, and SMS messaging). The chatbot builder is “drag-and-drop” style and has high reviews for its ease-of-use.

Some unique features include: advanced analytics, audited security practices, role-based access control, and internationalization. It also integrates with Hootsuite Inbox using the Facebook Messenger handover protocol.

The Bot Platform

Another no-coding-required bot builder, the Bot Platform is one of the most popular and trusted enterprise solutions in the game—at least when it comes to Facebook Messenger and Workplace. BBC, Showtime, RuPaul, and Sony Music are all customers. People seem to really love its analytics and segmentation capabilities.

Bonus: The Bot Platform integrates with Hootsuite Inbox using the Facebook Messenger handover protocol, too

Automat

This is an enterprise-level, fully-managed bot provider, meaning you tell them what you want and they’ll build it for you. Their clients include top brands in a range of industries, but especially in retail and CPG (consumer packaged goods) companies. This is probably because their chatbots can catalog and host a view of products within the chat itself, making it a favorite of beauty companies like Vichy, Covergirl and L’Oreal. Automat also integrates with Hootsuite Inbox using the Facebook Messenger handover protocol.

Conversable

Conversable is the enterprise-class, SaaS platform that will build your bot with you. They work with a lot of Fortune 500 companies (they’re behind the Whole Foods, Pizza Hut, 7-11, and Dunkin Donuts bots, among others). They go beyond Facebook Messenger and will make sure your conversations are happening across all channels, including voice-based ones (like, for instance, OnStar).

Facebook Messenger for Developers

If you’re up for coding your own Messenger bot, Facebook provides a multitude of resources. And they are always working with their developer community to come up with new ideas to improve the user experience. Sephora and Nike, for instance, are currently testing augmented reality camera effects for their customers.

 

In summary: In this article, we recommend using Chatbot to adapt to the current business world to increase efficiency, lower labor costs, streamline your business process, develop more potential prospects and customers, sustain the customer engagement and relationship. 

We strongly recommend two sets of Chatbots:

  1. Versatile AI based, easily used and integrated with most of popular platform, its name is conversiobot.   There are great customer base and reputation in the industry. 
  2. Facebook Messenger based Chatbot